At Uzurié Skin, we are committed to providing high-quality skincare products and ensuring customer satisfaction. Due to the personal and hygienic nature of cosmetic products, we have specific guidelines for returns and refunds.

1. Returns

For health and safety reasons, we do not accept returns on opened or used products. However, returns are accepted under the following conditions:

The item is unopened, unused, and in its original packaging.

The return request is made within 7 days of delivery.

Proof of purchase (receipt or order number) is provided.

Customers are responsible for return shipping costs unless the return is due to an error on our part.

2. Refunds

Refunds are issued under the following circumstances:

You received the wrong item.

The item arrived damaged or defective.

You canceled your order before it was processed or shipped.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 7 business days to your original method of payment.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@uzurieskin.com.

4. Non-Returnable Items

Opened or used cosmetic products

Products bought during promotional sales or giveaways